At Lankashop.lk, we are committed to providing fast and reliable delivery service to our customers. As a seller on our platform, it is important that you understand and follow our delivery instructions to ensure that your customers receive their orders in a timely and satisfactory manner.
- Prepare the package: Pack the item(s) securely in the original product packaging, if possible. Include all paperwork, parts, and accessories. All products should be in good condition.
- Print delivery label: Once an order is placed on Lankashop.lk, you will receive an order confirmation email with the delivery details of the customer. Please print the delivery label and attach it to the package.
- Submit the package: When you made ready the package please inform us as soon as possible. The we do the arrangement to pickup your packge using one of our registered courier services. Once they will pickup your to deliver the package to the customer’s address, It is important to retain the tracking number for future reference.
- Update the tracking information: Please update the tracking information on the platform to let the customer know when to expect their package.
- Handling Time: We recommend that you deliver the package within 1 business day after receiving the order.
- Delivery Time: Delivery time will be 48 hours. But in some time it may delay upon unavoidable curcumstances. We recommend that you ready the package as soon as possible after you got informed the some buyer ordered the item.
- Communication: It is important to communicate with the customer and keep them informed of the status of their order. You should update the customer with tracking number and expected delivery date.
- Return and Refund: In case of return and refund, please follow the return and refund instructions provided by Lankashop.lk and work with the customer service team to resolve the issue.
By following these delivery instructions, you can help ensure that your customers receive their orders in a timely and satisfactory manner. If you have any questions or concerns about our delivery policy, please do not hesitate to contact our customer service team. We are always here to assist you and ensure that your experience as a seller on Lankashop.lk is a positive one.