At Lankashop.lk, we want you to be completely satisfied with your purchase. However, if for any reason you are not, we are here to help. Please follow these instructions for returning and refunding items:
- Contact our customer service team within 7 days of receiving your order to initiate the return process. Please provide your order number and the reason for the return.
- Once your return request has been approved, please package the item(s) securely in the original product packaging, if possible. All products must be returned in good condition to ensure full refund.
- Send the package to the address provided by our customer service team. It is recommended to use a reliable courier service and retain the tracking number for reference.
- Once we receive your returned item(s), we will inspect it and process your refund. Refunds will be credited to the original payment method.
- Please note that the refund will not include the cost of shipping and handling.
- If the product received is defective or not as described, we will bear the return shipping charges and process a full refund or exchange the product as per your preference.
- If the item is being returned due to a change of mind or an error on the customer’s part, the customer will be responsible for the return shipping charges.
Please note that certain products may not be eligible for return or refund. Our customer service team will advise you on the specific return policy for the item you wish to return.
If you have any questions or concerns about our return and refund policy, please do not hesitate to contact our customer service team. We are always here to assist you and ensure that your shopping experience with Lankashop.lk is a positive one.